Dundalk Canadian Timber Tranquility Sauna

INTRODUCTION AND DISCLAIMER

Saunas and More is an authorized Dealer for the products offered on this website. All products are supplied and shipped directly from the applicable Manufacturer to the customer.

Accordingly, the procedures and policies followed for shipment and delivery of products to the customer are those of the applicable Manufacturer at all times.

Saunas and More takes no responsibility for any inconsistency or omission between the shipping and delivery details provided on this website and the actual shipping and delivery procedures and timeline provided by the Manufacturer which will be followed at all times.

Many of the products we offer on this site are built to order or there may only be a minimum number held in stock by the manufacturer at any point in time. Consequently, it can take several weeks or more from the time of placing your order for your order to be shipped. 

If in doubt please contact us in advance of placing your order for the latest estimate of shipping times for your chosen product.

Please note that all estimates of shipping times are estimates only and subject to change without notice.

FREE SHIPPING

We offer free shipping to the lower 48 States. For shipping to Alaska or Hawaii please contact us at sales@saunasandmore.com for a quote. We do not currently ship to locations outside of the United States.

ORDER CONFIRMATION AND PAYMENT

As soon as you place your order, you will receive an Order Confirmation e-mail.

If you paid by Credit Card, there is no further action required on your part unless we contact you by email. If you elected to pay by Bank Deposit (Wire), please follow the instructions in the Order Confirmation email and deposit the full amount payable into our business account. Once we receive your deposit, we will mark the order as paid and you will receive a further email confirming payment.

If you paid by Credit Card (or once payment has been received by bank deposit), we will confirm with the applicable manufacturer that they can fulfil your order (either from available stock or from the next scheduled batch to be built). We will then process the order.

We will then send you another email with our best estimate of Shipping Date, based on the information available to us from the manufacturer. 

Please note that all estimates of shipping times are estimates only and subject to change without notice.

Once your order ships, we will inform you by email.

Please contact us by email at sales@saunasandmore.com if you have any questions at any time throughout the order and fulfilment process.

SHIPMENT

MEDICAL SAUNAS

Orders are currently taking between 2 and 4 weeks from order to delivery depending on the model. We will send you tracking information by email once your order has been shipped.

If you want to check on the progress of your order at any time, please feel free to contact us by email at sales@saunasandmore.com.

DUNDALK LEISURE CRAFT

All Dundalk Saunas are made-to-order. Delivery times can vary.

If you want to check on the progress of your order at any time, please feel free to contact us by email at sales@saunasandmore.com.

We will send you tracking information by email once your order has been shipped.

RECEIVING YOUR DELIVERY

MEDICAL SAUNAS

Saunas and tubs ship via freight and require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

Delivery includes liftgate service, which means the crate(s) is/are unloaded from the delivery truck to the curb side of your home. You will need to arrange for 2 or more people to move the items from curb side to the location of your choice in your home or garden.

Ensure that you check all items received as soon as possible after delivery to ensure the order is complete.

In the unlikely event that there are missing or damaged items, please contact us by email at sales@saunasandmore.com within 72 hours of receiving your delivery and we will be happy to work with you to resolve the situation. If your email is received more than 72 hours after delivery it may not be possible to resolve the issue. For damaged items please provide clear photographs with your email.

Please DO NOT refuse delivery for any reason. We are committed to resolving any unforeseen issues with your delivery as soon as possible and we can do this most effectively by working directly with you once you have accepted the delivery.

DUNDALK LEISURE CRAFT - SAUNAS

Dundalk LeisureCraft Responsibilities:-

(i) Building and packing your sauna in a crate.

(ii) Arranging for shipping to your home.

Trucking Company Responsibilities and points to note:-

(i) Making an appointment to deliver your sauna.

(ii) Delivering your sauna to the end of your driveway or curb-side.

(iii) The trucking company is NOT responsible for unloading the sauna.

(iv) The trucking company is NOT going to back their truck into your driveway.

(v) Most times the trucking company will deliver with an 18 wheel truck – Please ensure this size truck will fit on your road or neighborhood and be able to turn around.

(vi) If the sauna is less than 92”, the trucking company should have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck. It is wise to confirm this with them when they call you to book the delivery time.

Customer Responsibilities and points to note:-

(i) Returning phone calls to the trucking company in a timely manner, to arrange delivery (PLEASE NOTE that if you do not respond quickly to arrange delivery, the local trucking company may start charging storage fees and any such fees will be payable by the customer).

(ii) Determining how the sauna is going to be unloaded from the truck.

(iii) Crates will vary from 6’L x 4’W x 3’H to 14’L x 4’W x 3’H.

(iv) The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna.

(v) If the crate arrives damaged, you can accept the shipment. However, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading. Immediately contact us by email at sales@saunasandmore.com so we can contact the shipper. Mark Bill of Lading with “Crate arrived open/damaged – Possible Hidden Damage”.

(vi) Customer is responsible for unloading the sauna crate from the truck. Suggested methods for unloading the truck:-

 (1) Use a forklift or other mechanical piece of equipment (When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required).

 (2) Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck.

DUNDALK LEISURE CRAFT - OTHER PRODUCTS

PLEASE NOTE - Other types of product supplied by Dundalk such as Tiki Bars and Outdoor Showers may in some cases be smaller than sauna products when packed for delivery. However, depending what type of delivery vehicle the shipping company uses, many of the same considerations for delivery and unloading will still apply as for a Sauna (as detailed above).

You are strongly advised to discuss the delivery and unloading process with the delivery company when they call to arrange delivery.

If you have any concerns, please contact us before placing your order.

INTRODUCTION AND DISCLAIMER

Saunas and More is an authorized Dealer for the products offered on this website. All products are supplied and shipped directly from the applicable Manufacturer to the customer.

Similarly, any Returns or Refunds that may be applicable are handled directly by the applicable Manufacturer, according to the policies and procedures that the Manufacturer has in place at the applicable time.

Saunas and More does not store or handle products at any time, or process or receive Returns. All such matters are managed and handled directly by the applicable Manufacturer.

The role of Saunas and More in any potential or confirmed Return or Refund scenario, issue with missing or damaged goods, or similar issue, is to provide support to the customer and act as liaison between the customer and Manufacturer.

Saunas and More takes no responsibility for any inconsistency or omission between the information provided on this website regarding Return and Refund policies and procedures, and the Return and Refund policies and procedures provided by the Manufacturers.

The Return and Refund policies and procedures provided by the Manufacturers shall prevail at all times.

MEDICAL SAUNAS

CANCELLATION OF ORDER

If you cancel your order within 24 hours of placing the order and the order has not already been shipped, you will be charged a 3% card transaction fee if you paid for the order by credit or debit card, or any bank charges we incur for the payment and refund if you paid for the order by bank deposit.

If you cancel your order after it has already been shipped or more than 24 hours after the order was placed, you will be charged the cost of the outbound and return shipping costs, regardless of what you were charged for shipping when you placed the order.

If you wish to cancel your order please contact us by email at sales@saunasandmore.com.

5 DAY RETURN POLICY

If you are unhappy with your Sauna for whatever reason, please contact us by email at sales@saunasandmore.com to request a Return Merchandise Authorization number (RMA). We will then liaise with the supplier to organise for the product to be collected and shipped back to the supplier’s warehouse. Please do not attempt to return the product to any location yourself. We will arrange this. And please note that under no circumstances can we accept returns at our office mailing address.

You can request to return the sauna only up to 5 days after receiving it. Please remember that all items for return should be in their original condition and packaging. Because a sauna which is opened and even installed is no longer new, we cannot resell it; for this reason, only unopened packages will be accepted for returns. Prior written return authorization is required. Any returned sauna must be in its original cartons and packaging at the time of the return request. It is the sole responsibility of the customer to keep the sauna in its original cartons and packaging if return is requested. The sauna must also be secured on the same crate prior to the freight company picking it up.

Customers are responsible for the full cost of both outbound and return shipping, regardless of what you were charged for outbound shipping when you placed the order, plus a 20% restocking fee.

The actual Return Shipping Cost will be determined after a Return is requested and approved, and will be charged to the customer prior to the Return Shipping label being issued, or deducted from any refund payable.

After the product has been received by the supplier for inspection, and the refund has been issued to us, we will issue the refund to the customer (after deducting the Return Shipping cost and Restocking Fee).

Please allow a minimum of 30 days between requesting the RMA number and receiving your refund (subject to the conditions detailed above).

To be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days of the RMA being issued.

DUNDALK SAUNAS

No Order Cancellations, Returns or Refunds are allowed with Dundalk Saunas and other Dundalk products.

Why Buy From Us

We know you have options when it comes to where to shop and who to buy from.

Here are 10 great reasons to buy from us!

(1) Customer service is our priority and we love questions

(2) We remove the overwhelm and simplify the buying experience

(3) We provide personalized, expert support and guidance throughout the buying journey

(4) All our products are sourced from suppliers in the US or Canada

(5) We only use long established suppliers with excellent track records

(6) Products are built from the finest materials using the finest workmanship

(7) Our products have been enjoyed by satisfied customers for decades

(8) Lowest Price Promise – all products offered at the lowest possible prices

(9) Free Shipping to lower 48 States

(10) No Sales tax outside Wyoming

If you have any questions about anything, just get in touch. We love questions!

sales@saunasandmore.com

(307) 218 5655

About Us

At Saunas and More we believe your home should also be your sanctuary.

In Finland people have known for centuries about the numerous benefits for the body and mind of regular sessions in a Sauna. And it’s now more affordable and easy than ever to bring health, vitality and relaxation into the comfort and security of your own home.

We are a specialist online retailer, providing the highest quality, US and Canada sourced Saunas available, direct to your home, at the lowest prices.

With the huge growth of online shopping in recent years, it seems like there are now an endless number of online stores where you can buy just about anything.

Sure, it's nice to have all that flexibility, but too much choice, unreliable or inaccurate information, poor quality products and unhelpful or non-existent customer service can all lead to frustration and disappointment.

At Saunas and More we aim to change that, by giving you, the customer, a rewarding and satisfying experience from the moment you visit our site to the moment your product arrives.

OUR MISSION

(1) To remove the overwhelm and simplify the buying experience

(2) To provide personalized, expert support and guidance throughout the buying journey

(3) To offer products sourced only from the US and Canada, from long established manufacturers who use the best materials and the finest workmanship

Take a look around the site, and if you have any questions about anything, we're here to help. We love questions!

If you want to learn more about our Founder and CEO's story and how he came to create Saunas and More, take a look at the Founder's Story section.

sales@saunasandmore.com

Saunas and More - Operated through Aspire Services LLC, Wyoming, United States

Lowest Price Promise

All of our suppliers operate a Minimum Advertised Price (MAP) policy, which means retailers are not allowed to sell their products below the MAP prices they stipulate.

We sell all of our products at MAP prices, ensuring that our customers receive the maximum possible savings. That means you will not find any of our products cheaper elsewhere.

If you do, that probably means a retailer is breaching the supplier’s MAP pricing policy.

We advise you not to deal with such retailers as they may not be trustworthy.

Product Warranties

GENERAL WARRANTY POLICY AND DISCLAIMER

Saunas and More is an authorized Dealer for the products offered on this website. All products are supplied and shipped directly from the applicable Manufacturer to the customer.

Similarly, any Warranty that may be provided for a particular product is provided directly by the Manufacturer and not by Saunas and More.

Accordingly, the terms and conditions and coverage of any such warranty are always as defined by the Manufacturer.

In the event of any inconsistency or omission between the warranty information provided on this website and the actual warranty terms and conditions and coverage provided the manufacturer, the terms and conditions and coverage provided by the Manufacturer shall prevail at all times.

MEDICAL SAUNAS COLLECTION

The Medical Saunas range of sauna models come with a 3 year Parts Only Warranty provided directly by the Manufacturer, Medical Breakthrough. Terms and conditions apply.

DUNDALK LEISURE CRAFT – CANADIAN TIMBER COLLECTION

Dundalk Products come with a Warranty provided directly by the Manufacturer, Dundalk Leisurecraft, as detailed below.

SAUNAS

The Canadian Timber Collection by Dundalk LeisureCraft Inc. saunas are warranted against defects in materials and workmanship under normal/residential use for a period of 3 years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna (eg. Tightening bands on the barrels, cleaning or staining the sauna). Refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and Saunas and More are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 3 year warranty.

TIKI BARS

Natural Palm Thatch has a 1 year warranty.

Dundalk LeisureCraft Inc. warrants our Tiki Bars against defects in materials and workmanship under normal/residential use for a period of five (5) years, as applicable, from the date of receipt of the product by the original end-user consumer. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the Tiki Bar, refer to your assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.